Spare-parts planning
Discuss an initial parts list based on the selected model and expected use. Part availability, compatibility and lead times are confirmed per request.
Parts & SupportSupport beyond
Support beyond
the first shipment.
Plan parts supply and after-sales communication around your product range. Clear vehicle identification and service information help us review your request.
Ask About Parts & Service →
A practical support plan
Prepare your network before launch.
Technical communication
Share the vehicle identification, symptoms and clear supporting photos. DOBO coordinates the next steps with the relevant product or manufacturing partner.
Warranty coordination
Review the applicable contractual terms and supporting records. A request is assessed before any repair, replacement or reimbursement is agreed.
Help us identify the right part
Send the details once. Get a clearer response.
For a parts or technical request, include as many of these details as available.
Prepare a support inquiry →- Model, variant and vehicle identification / serial number
- Order reference and purchase date
- Part number or a clear photo of the part and its location
- Quantity required and delivery country
- For a fault: symptoms, when it occurs and relevant service history
- Your company, contact name, email and telephone
If a fault may affect safe operation, stop using the vehicle and arrange assessment by a qualified service professional. Do not attempt safety-critical repairs based only on a website description.
Model-specific terms
Warranty overview.
Summary from the supplied DOBO product introductions. Coverage, claim procedure and final terms are subject to the sales contract.
G9
Two years or 5,000 km for the frame and engine, whichever comes first; one year for specified key parts. Final warranty terms are subject to the sales contract.
Model details →G8
Two years or 5,000 km for the frame and engine, whichever comes first; one year for specified key parts. Final warranty terms are subject to the sales contract.
Model details →E9
Two years for the frame and battery; one year for the motor, controller and braking components. Final warranty terms are subject to the sales contract.
Model details →E8 warranty terms are not published here; please request confirmation for the proposed order. This overview is not a warranty approval.
How support requests work
Identify first. Confirm the next step.
Send your request
Email your business contact and vehicle or part details. Add photos where useful.
Review & clarify
DOBO reviews the request and may ask for further identification or service information.
Confirm the solution
Agree compatibility, availability, costs and any applicable warranty decision before proceeding.
Coordinate follow-up
Arrange the agreed parts supply or technical follow-up through your business contact.
Build your after-sales plan with DOBO.
Vehicle programs and parts planning belong in the same conversation.